Effective Date: [Insert Date]
Welcome to Lawnsorted. By using our website (www.lawnsorted.com.au) and placing an order through our Shopify-powered online store, you agree to the following Terms and Conditions, which are designed to ensure transparency and compliance with Australian law, including the Australian Consumer Law (ACL).
1. Offer and Acceptance
By placing an order through our website, you are making an offer to purchase the selected products under these Terms and Conditions. A legally binding agreement is formed once we confirm your order by email and dispatch the goods. We reserve the right to decline or cancel any order at our sole discretion prior to dispatch.
2. Price and Payment
- All prices are listed in Australian Dollars (AUD) and include Goods and Services Tax (GST) unless stated otherwise.
- We accept payments via credit/debit card, PayPal, Shop Pay, Apple Pay, and other payment methods supported by Shopify.
- Any additional fees (e.g. shipping or express delivery charges) will be clearly disclosed before checkout.
- Prices are subject to change without notice, but we will honour the price listed at the time of your confirmed purchase.
3. Consumer Protection – Australian Consumer Law
Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement for faulty products. Our goods come with guarantees that cannot be excluded under the ACL. For major failures, you may reject the product and receive a refund or replacement. For minor faults, we will repair or replace the product within a reasonable time.
4. Delivery
- We deliver Australia-wide using trusted courier services.
- Delivery timeframes vary depending on location, availability, and selected shipping method. Estimated delivery times will be provided at checkout.
- Risk of loss or damage passes to you upon delivery.
- Delivery may occur in multiple shipments depending on product availability.
- Where possible, Lawnsorted will connect you with a local third-party business to collect your order. In some instances, this third-party business may also assist with the installation of your product/order. By purchasing through Lawnsorted, you agree that your name, phone number, and email address may be shared with this third-party business for the purpose of coordinating pickup, delivery, and/or installation.
5. Returns and Refunds
If you change your mind or are not satisfied with your purchase, you may return the product within 30 days of receipt, provided it is in original, unused condition and in its original packaging. Return shipping is at your expense unless the product is faulty or incorrectly sent.
To request a return, please contact our customer service at [insert contact email or phone number] with your order number and reason for return. Refunds will be processed to your original payment method.
6. Disclaimers
- We aim to provide accurate product descriptions, images, and specifications, but we do not warrant that all information is error-free or up to date.
- We are not liable for any indirect or consequential losses related to the use or misuse of our products or website.
7. Intellectual Property
All content on our website, including text, images, logos, product descriptions, and branding, is the property of Lawnsorted or its content suppliers and is protected by Australian intellectual property laws. You may not reproduce or use any content without written permission.
8. Security
We take reasonable steps to protect your personal and financial information. All transactions are securely processed through Shopify’s PCI DSS-compliant system. However, we cannot guarantee absolute security of your data transmitted over the internet.
9. Privacy Policy
We collect your personal information when you use our site, place an order, or subscribe to marketing. Your data is used to process orders, provide customer service, and send promotional material (you may unsubscribe at any time). We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Please refer to our full [Privacy Policy] for more details.
By using our site, you consent to the collection and use of your personal information as described.
10. Marketing Communications
By purchasing from Lawnsorted, you agree to receive marketing communications via email or SMS. You may opt out at any time by using the unsubscribe link in any communication or by contacting us directly.
11. Dispute Resolution
If a dispute arises, we encourage you to contact us first to resolve the matter informally. If not resolved, disputes will be handled via negotiation, and if necessary, mediation or arbitration in accordance with Australian laws.
12. Limitation of Liability
To the extent permitted by law, our liability is limited to the replacement or repair of the goods or a refund. We are not liable for any indirect, incidental, or consequential loss or damage arising out of your use of our site or products.
13. Guarantees and Warranties
All products sold come with manufacturer warranties as specified on the product pages. We do not offer additional warranties unless stated. Your rights under the ACL apply in addition to any warranty provided.
14. Customer Obligations and Indemnity
You agree to provide accurate information when placing orders and to use the site lawfully. You indemnify us against any claims, damages, losses, or legal fees resulting from your breach of these Terms.
15. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective once published on our website. It is your responsibility to review them regularly.
16. Product Stewardship (if applicable)
Where required, Lawnsorted complies with the Product Stewardship (Televisions and Computers) Regulations 2011 and any other applicable regulations. Details will be provided on product-specific pages where applicable.
16. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: contact@lawnsorted.com
Phone: 1300 314 476
Postal Address: [Insert business address]